Personal finance co. Achieve hires for remote hub in Houston

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California-based personal finance company Achieve has hired about 100 employees in Houston for a remote hub and plans to hire at least 100 more by the end of 2023.

Achieve, which rebranded from Freedom Financial Network in September, is one of the largest debt-service-solution providers in the U.S. The company has about 3,000 employees nationwide, with more than 2,000 of those based in the Phoenix metropolitan area.

The company started its first remote hub in the Dallas-Fort Worth area last year and has about 300 employees across its sales and services sectors there, said Heather Marcom, vice president of talent acquisition. Due to its success, Achieve is now establishing hubs in Houston, as well as in El Paso, Texas; and Orlando and Tampa, Florida

Achieve chose to establish a hub in Houston because the region has a robust talent pipeline of employees in sectors the company is looking to hire in, such as service and technology, Marcom said. Additionally, Houston was the logical next city to move into after seeing the success the company had in North Texas, she said.

“Houston has a large population with that service base experience that we’re looking for and experience on the technology side,” Marcom said. “We’re also really interested in continuing to build out our bilingual services, and Houston has a large talent base for that, as well.”

The company does not have plans to open a physical office in the Houston area at this time, she said.

Remote work is not new for the company, Marcom said. Employees at the company’s corporate headquarters in San Mateo, California, are fully remote or have a hybrid schedule, while those in the Phoenix area all work remotely. The company has office space in Phoenix for employees to work in if they choose to do so, but they are not required to, Marcom said. 

The locations chosen for remote hubs were specifically designed for the company to have a presence in every time zone in the country, Marcom said. As of right now, the company isn’t looking at establishing any more hubs in Texas, such as in Austin or San Antonio, but the possibility is open for the future, she said. The company also doesn’t plan to add any other hubs in the U.S. in 2023. 

The company’s strategy for its remote hubs is to leverage a remote workforce, Marcom said. Employees in the hub must be based in the metro area where the hub is, but they are able to work fully remotely anywhere within that region. Since Achieve has placed an emphasis on remote work, Marcom said employees have been just as productive — and even more productive — than when they were in the office full-time.

In addition to rebranding and establishing remote hubs in 2022, Achieve also secured $225 million in funding to boost technology and reach in October. The funding took the form of a fully committed debt facility in part from O’Connor Capital Solutions, the private credit union of UBS O’Connor LLC. 

Achieve was a winner in the extra-large category of the Phoenix Business Journal’s Best Places to Work award in December 2021.


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